2/10 Horrible
María
1 de may de 2024
Aspectos negativos: Servicios
The day I arrived at the hotel, an incident occurred that I was not told about. to no one and I simply had to stay for hours in my room locked up because no one gave any information and when they called me (because I had a person go to the hotel reception to inform them that they would contact my room because I was feeling bad) I simply They said "nothing is happening in the hotel (which was full of firefighters and police) you can go down the stairs (I was on the 11th floor). In addition to that, I requested a room with two beds and they simply gave me one bed and in the hotel lobby they told me that they had two beds, but if you called the hotel by phone they told you that they were available (I called by phone to confirm) and In addition to that, they charged my card that had already been paid, so I also had to do a process with the bank. I had several separate reservations because they were different people for different days and at 10:00 am they blocked my room card as at 10 in the morning I had to leave the hotel (in case that outside my day of departure at the hotel) when the check out time is 11:00 am. Simply a horrible experience!
María
Se alojó 1 noche en abril de 2024