Calificación basada en 430 comentarios contrastados
3,8 Limpieza de la habitación
3,8 Servicio y personal
3,7 Comodidad de la habitación
3,5 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real desde Goldens Bridge
Publicado el 14 sept. 2024
Staff were nice but the property and hotel need a complete overhaul. Tired, limited on offerings, grounds not great - just a greed to collect on a very high rate for a hotel room $240.00 for a old, tired, smelly in the stairwells and halls hotel. Was really disappointed especially puzzled by the positive reviews
Comentario de la dirección del hotel
15 sept. 2024 por PRK, la dirección del hotel
Hello Louisa,Thank you for taking the time to leave your feedback. I'm glad that you liked our staff service.I am truly sorry that your recent stay was not satisfactory. I pass your message to the management. We hope to see you back the next time you are in the area.Thank you again and have a great rest of the day.
por un viajero real
Publicado el 2 sept. 2024
Muy buena
Comentario de la dirección del hotel
3 sept. 2024 por PRK, la dirección del hotel
Thank you for your kind review. We are thrilled to hear that you love staying at Bourne. We appreciate you stayed with us and are delighted to know that you enjoy our location. We look forward to welcoming you back on your next visit.
por un viajero real
Publicado el 30 ago. 2024
Bed pillows were odd and room smelled unfresh.
Comentario de la dirección del hotel
31 ago. 2024 por PRK, la dirección del hotel
Hi Debra,Thank you for choosing Quality Inn, Bourne and leaving 4 star review. We're glad to hear that your stay was enjoyable. We appreciate your feedback regarding the smell and pillow and will address this. We look forward to hosting you again in the future!
por un viajero real
Publicado el 25 ago. 2024
AC units need to be clean and some sheets
Comentario de la dirección del hotel
26 ago. 2024 por PRK, la dirección del hotel
Hello Linda,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.
por un viajero real
Publicado el 25 ago. 2024
The room was spacious, clean, and comfortable. The lobby was off-putting with a plexiglass shield secured by yellow tape. A note said to call a number to reach someone who happened to be in the corner taking another call. She was pleasant but hard to hear through the shield. For the first time ever my license was scanned. Another sign warned not to smoke cannibis along with vapes. The experience sent the wrong message for an otherwise lovely stay and meal in the restaurant. The setting is gorgeous!
Comentario de la dirección del hotel
26 ago. 2024 por PRK, la dirección del hotel
Hi Rebecca,Thank you for sharing your feedback about your recent stay with us. We appreciate you liked our clean and spacious rooms. We apologize for any inconvenience caused at the checking in time. We value your input and will take your comments into consideration as we continue to improve our facilities to ensure that everyone can enjoy their stay with us. We hope to have the opportunity to welcome you back in the future.
por un viajero real
Publicado el 16 ago. 2024
Comentario de la dirección del hotel
19 ago. 2024 por PRK, la dirección del hotel
Hello Elizabeth,Thank you for your review of your stay at Quality Inn, Bourne. We are delighted to hear that you had a very nice and comfortable stay, and clean accommodations. We appreciate your feedback. We look forward to welcoming you back in near future. Thank you for choosing to stay with us.
por un viajero real
Publicado el 16 ago. 2024
Staff were really nice . Room was spacious and the balcony was a pleasant surprise . The bathrooms were clean and room service is upon request if you are staying more than a day . The free breakfast was good. The pool and hot tub was clean and safe .
Comentario de la dirección del hotel
17 ago. 2024 por PRK, la dirección del hotel
Hi Santhosh, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our great customer service, nice rooms, and well-maintained facilities. We hope to welcome you back soon.
por un viajero real
Publicado el 12 ago. 2024
GREAT PLACE AND LOCATION VERY CLEAN
Comentario de la dirección del hotel
12 ago. 2024 por PRK, la dirección del hotel
Hello Denise,Thank you for your kind review. It's great to know that you find our hotel comfortable and convenient and clean. We appreciate your support and look forward to continuing to provide you with exceptional experiences. Thank you for choosing our hotel.
por un viajero real
Publicado el 11 ago. 2024
Comentario de la dirección del hotel
12 ago. 2024 por PRK, la dirección del hotel
Hello Rhonda,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience may caused during your stay. We value your input and it will helps to improve our facility to ensure that everyone can enjoy their stay with us. We hope to have the opportunity to welcome you back in the future.
por un viajero real
Publicado el 10 ago. 2024
I checked in and left. Trying to get a refund
Update. They won’t give me a refund even though I left after 15 minutes. Total horrible people and horrible hotel
Saves yourselves. I will ruin your business for my non refund
Comentario de la dirección del hotel
11 ago. 2024 por PRK, la dirección del hotel
Hello Lisa,Thank you for bringing your concerns to our attention. We sincerely apologize for the negative experience you had during your visit. We strive to provide excellent customer service and it is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
