Poor communication! Jaymes needs to step back and let the lady do the business, because after all, this is a service. You pay for it. Nobody wants to drop “an unspecified amount of cash”, but still more than the cost of many hotels, to be told they should have just gotten a hotel because the host will only send coordinates which for whatever reason will not work with every guest’s phone’s maps. Then I was told I could get a refund, whenever VRBO gets around to it, as if I should have spent my week on an exotic vacation with no spending money. The ridiculousness!