2/10 Horrible
sara
Viaje en grupo
7 de nov de 2024
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
I recently stayed at this place and had a truly disappointing experience. I booked three rooms for myself and my friends, expecting a 5-star stay, but what we got was far from it.
First off, the rooms looked nothing like the photos online. They were much older and poorly maintained, and housekeeping was terrible. We found hair in the room, and the toilets weren’t properly cleaned. This was not what I’d expect from a 5-star (or even a 4-star) hotel. Shared areas like the lobby and pool area were dirty as well, and to top it off, I even saw a cockroach in my shower! I reported it to the staff, but they dismissed it immediately, claiming there were no available rooms to move us to.
The cleanliness was a consistent issue across all three rooms we booked, which made us feel uncomfortable the entire stay. I didn’t even trust room service because I was unsure if they were using clean supplies. It was like a nightmare the first night, and if I had the option, I would’ve moved to a different place. Unfortunately, we had booked a non-refundable option, and given our tight schedule, we were forced to stay.
Overall, this resort did not meet even the most basic standards of cleanliness and service, let alone what you’d expect from a high-star resort. I wouldn’t recommend this place to anyone looking for a clean, well-maintained, and enjoyable stay.
sara
Se alojó 4 noches en octubre de 2024