Comentario de la dirección del hotel
7 oct. 2023 por Adam Ruiz (Front Office Supervisor), la dirección del hotel
Thank you for taking the time to provide us with your feedback, we greatly appreciate it! We apologize for any inconvenience you may have experienced due to the scent in your room. As we are a historic landmark, the original wooden architecture does have a distinct scent. Over the years, these elements have developed their own unique fragrance, which some guests find enchanting, while others may find them unfamiliar. We take great pride in preserving the authenticity of our historic property, which means maintaining the original wooden structures and fixtures that have been an integral part of our establishment for many years. While we understand that this scent may not be to everyone's taste, it is a testament to the rich heritage and character of our property. Please rest assured that we continuously strive to provide the highest level of comfort and satisfaction for our guests. If you ever find yourself staying with us again, please do not hesitate to inform our staff of any concerns you may have, and we will do our best to accommodate your preferences and make your stay as pleasant as possible.