6/10 Normal
Tasneem
Viaje en familia
14 de jul de 2024
Aspectos negativos: Instalaciones y estado del alojamiento
The property itself is falsely advertised on Expedia. I booked a 4 bedroom accommodation but on arrival only 1 bedroom had been booked by Expedia. They made no attempt to remedy the situation despite being made aware of the problem since day one. They kept passing the buck to their affiliate company Vrbo who also failed to correct my accommodation issue. I had booked a two week stay and the accommodation issue remained for the entire two weeks with no follow- up from either of the two companies and the host too failed to respond to my emails leaving the issue to the property manager to deal with. For two weeks, my party of 4 were occupying 1 room at Aquzz inn as all the hotels on the island were fully booked .
The manager at Aquzz was unable to offer me more rooms as they too were fully booked. She was able to provide me with an additional mattress for my 15 and 17 y/o to share in our small room. We were of course very greatful for her kindness and understanding but are completely appalled by Expedia , Verbo and the Aquzz host’s lack of interest in resolving our accommodation issue.
As for the staff at Aquzz we give them a 5/5 rating. They were super kind and helpful and very polite at all times.
The property however is tired and needs much updating. Female cleaners are required to ensure more attention to detail of shower cubicles,cleaning skirtings and under beds, polishing mirrors and shower glass doors. Food to cater for European palates too.
Tasneem
Se alojó 13 noches en junio de 2024