Night 1 was fine, stayed in Brighton Tower. Night 2 was terrible; Approx 1:50am awoke due to loud noises coming from adjoining room; voices, TV, furniture moving.
Between 2am and 4am, called front desk twice over to complain about the noise. Front desk sent security to the room. Noise continued, called a 3rd time and an unsympathetic front desk clerk asked if we wanted to change rooms. We accepted a move, and I said what do you need me to do- clerk said “come to front desk and get a key”. So now I have to walk from my bldg over to the Embassy Suites to get a new room key at 4am. I walked over, the front desk clerk offered no apology or empathy, just the key. Then I went back and packed up our room- all our food and clothes for the week, and we made our way to the other side of the bldg. Then, unbelievably woke up to a loud grinding noise at 730am??? Looked out the window and saw construction work crews repairing a roof below us. So we got re-homed to the construction side of the bldg?! So our time at this Hilton property clearly needed to come to an end in order to stop the suffering. We went to the front desk to seek a manager and was told he’s not in yet (Drew), and he is the only one that can address the issues. Went back to desk a bit later, told he’s in but now on a conference call. I said to the concierge that was trying to track Drew down; “ok, that’s enough we are departing the hotel now and we will go seek alternative accommodations- please have Drew call us”.