The staff ignored me (they were off to the side talking) for over 5 minutes. I started to call the site to tell them I wanted to check in when finally someone came out. I said I was calling to check in and she said they were busy handling something. Which is fine, but at least acknowledge your guest, apologize, and tell them you will be with them shortly. Then, she said the room would be ready in another 45 min (check in was at 3pm - I arrived at 5pm). She would call when it is ready. She never did. I had to call them after an hour to see if it was ready - it was. The place itself was clean and presentable, easy access - the bed was a bit hard, but otherwise it would have been just fine. Did NOT care for the customer service.
